24/7/365
Maintenance

Maintenance Division

Barbour Consulting have in place a Pan-European Maintenance team providing 24/7/365 site cover for over 182 sites with various large internet providers throughout the UK, France, Germany, Netherlands, Belgium and Switzerland.

We currently offer:

  • 24/7/365 manned call centre for dispatch of engineers and initial triage of faults – 1st line immediate response.
  • Dedicated 2nd line team of experts ready to support the initial call out team if the issue needs a Subject Matter Expert (SME) input for the fix.
  • Full ticketing system that tracks every call out and planned maintenance tasks, all completed real time on a palm device with total transparency to the customer.
  • A large team of trained engineers positioned to always be ready, providing 4 hrs response to site, for all our customers sites both UK and Pan-European.
  • All engineers have large fully equipped new vans, with a sizeable inventory of spares ready for immediate fixes.
  • Specialist Generator / HVAC / Electrical and General Maintenance Engineers that carry out quarterly planned maintenance visits to every site.
  • Fleet of new trailered Generators, temporary air conditioning units and fuel bowsers, strategically positioned through out UK and Europe, ready for any emergency requirement.
  • Large stock of spares stored at strategic locations throughout UK and Europe.
  • A dedicated team of Project Managers dedicated to the management of this division.
  • BCPML has a GMBH division for works in the German region.

Current Site Responsibilities (4hr Response)

Explore our other accredited services

Consulting

Our consultants will design certified solutions that meet your resilience requirements, ensuring they are within your budget.

Learn more →

Maintenance

We identify potential issues before they impact your operations, ensuring your critical infrastructure is at its best.

Learn more →

Outdoor Media

Electrical Infrastructure design, Specification and installation services.

Learn more →

Find out why we are a Leading end-to-end critical infrastructure provider

Get in touch to discuss your requirements:

Or submit an enquiry via the contact form.

    Frequently Asked Questions

    Can Barbour Consulting integrate their computer and service room maintenance and build solutions into existing critical infrastructure?

    We continuously evaluate emerging technology and industry trends, helping you seamlessly integrate the latest advancements into your critical infrastructure. This future-proofing approach ensures your operations remain at the forefront of the industry.

    Is Barbour Consulting experienced in EMEA critical infrastructure operations?

    Our team has specialised knowledge and experience in working within the EMEA region. We have a sister GMBH company registered in Germany as part of our group that facilitates us to work protracted time in Europe. We have storage units holding critical spares and installation materials throughout France, Germany and the Netherlands. We have teams working constantly in Europe on various projects.

    What is the expected turnaround time for implementing Barbour Consulting's solutions?

    The turnaround time varies depending on the scope and complexity of the project. During the initial consultation, we assess your requirements and provide a detailed timeline for the implementation of our solutions. Our goal is to ensure a timely and efficient deployment.

    Can Barbour Consulting can provide full going support for critical infrastructure?

    Barbour Consulting has a large in-house maintenance division that has a 24/7/365 call centre, a full ticketing system, with engineers based throughout the UK and Europe providing a 4 hr emergency response to sites covering UK, Northern to Southern France, Germany and Netherlands. We cover and maintain over 160 sites with their cooling, generators, security and AC and DC Power.

    Why is professional installation crucial for critical data centres?

    Professional installation is essential for ensuring the seamless integration of critical data centre components, minimising the risk of disruptions, and optimising performance for long-term reliability.

    How does Barbour Consulting approach data centre installations?

    Our installation process begins with fully understanding our client brief, to be clear on the levels of redundancy required and any budget constraints. We then produce a detailed proposal that include drawings, calculations, costs and timelines for each milestone of the works. We always ensure that the engineers used for each discipline is relevantly trained and certified in the field they are operating in.

    How can Barbour Consulting support my data centre's security and compliance needs?

    Barbour Consulting offers robust security and compliance services, including risk assessments, security audits, and compliance evaluations. We ensure that your data centre meets industry regulations and standards, providing a secure and compliant environment for your critical assets.

    What sets Barbour Consulting's maintenance services apart?

    Barbour Consulting takes a proactive approach to maintenance. We provide continuous monitoring, timely updates, and performance tuning to identify and address potential issues before they impact your operations. Our maintenance services are designed to enhance reliability and maximise the lifespan of your infrastructure.

    Can Barbour Consulting tailor maintenance solutions to meet specific business needs?

    Barbour Consulting understands the uniqueness of each customer’s critical power requirements, based on their available budget and the levels of required resilience. We provide tailored design and installation packages that align with your specific business, challenges and operational requirements.